CONDITION OF USE
By using fonespot.ae website you agree that you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices and you also agree to accept responsibility for all activities that occur under your account or password.
Any Dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
United Arab Emirates is our country of domicile.
The customer using the website who are Minor/ under the age of 18 shall not register as a User of the website and shall not transact on or use the website (age of consent is mentioned as per the applicable law)
Fonespot currently only accepts payments by Visa and Mastercard Credit and Debit cards in UAE currecncy (AED) for all transactions on our website. Fonespot reserves the right to refuse delivery or honor an order from a Customer who has not paid part or the totality of a previous order or with whom a litigious dispute is in progress. Awok.com also reserves the right to take any necessary steps including legal action in case of outstanding or non-payment of fees by you. It is the cardholder’s responsibility to retain a copy of transaction records and Merchant policies and rules
Errors and typos
Fonespot will always attempt to maintain and display accuracy in all item descriptions, product images, specifications, pricing, and any other product-related information contained herein or referenced on our Website. However human errors do occur and errors will be corrected where discovered and fonespot.ae reserves the right at its sole discretion to cancel any stated offer and to correct any errors, product descriptions, product images, specifications, pricing, inaccuracies or omissions even after confirmation of an order.
We offer free delivery for offers above AED 300 and for offers below AED 300 the shipping cost will reflect at check out process.
We have in-house delivery services for Dubai, however we also use Aramex to deliver all over UAE.
Dubai: 24 to 48 working hours
All other Emirates: 3 to 4 working days
Cancellation can be requested provided the order has not been shipped. Call us on 043862386 directly to cancel the order.
The refund process could take up to 50 days and would be reimbursed directly to your card. The customer agrees that we would not be able to cancel orders that have already been shipped.
We at fonespot understand that you may change your mind therefore you can simply return the item to our store or ship your product back to us with a registered courier within 14 days from date of purchase to our store or and we will be pleased to offer a refund, credit note or an exchange. Every product we sell is backed by the manufacturer's warranty.
If a discount coupon, special offer was part of the original order the amount will be deducted from the refund amount. When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount
All returns must be in a “new” resalable condition, including all manuals, components and accessories, and in the manufacturer’s original packaging. The returned product may also be subject to a restocking fee determined once the item is received.
Please read our terms and condition carefully.
TERMS OF EXCHANGE AND REFUND:
NON-EXCHANGE AND NON-REFUNDABLE:
Items that cannot be exchanged or returned are mentioned below:
Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.
Refunds will be done only through the Original Mode of Payment.